Privacy Policy

Think Loud Privacy Policy

Think Loud Agency (“Think Loud”, “we”, “us”, “our”)
 

Think Loud is committed to protecting your privacy. This policy outlines how we collect, use, store, and protect your information when you interact with our studio, agency services, educational products, online platforms, and advertising.

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1. Information We Collect

We may collect the following information:

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1.1 Personal Information

• Name

• Email address

• Phone number

• Business name

• Billing and payment details

• Social media handles or usernames (if provided)

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1.2 Content-Related Information

• Podcast details and brand information shared during strategy sessions

• Uploaded media or files

• Questionnaires, forms, or assessments (e.g. Strength Tests, onboarding forms)

 

1.3 Usage Information

• Website and landing-page interactions

• Cookies and analytics data

• IP address and device information

• Facebook Pixel data (if you interact through ads)

 

2. How We Use Your Information

 

We use your information to:

• Provide and deliver our services (studio bookings, podcast production, editing, consulting, Bibles)

• Communicate with you about projects, updates, and support

• Process payments and manage invoices

• Improve our website, advertising, and customer experience

• Send marketing communications you’ve opted into

• Deliver educational content, courses, or community access

• Comply with legal and financial obligations

 

We never sell your data.

 

3. Facebook Lead Ads & Forms

If you interact with our Facebook ads or submit a Facebook form:

• The information you provide is sent directly to Think Loud

• We use it to contact you about your enquiry, booking, or offer

• Facebook also handles your data according to its own privacy policy

Your information is stored securely within our CRM, email platform, or studio management system.

 

4. Sharing Your Information

 

We may share your information only with:

• Service providers that support our operations (email providers, payment processors, analytics tools, CRM systems)

• Contractors or team members working on your project

• Legal or financial advisors, if required

 

We do not share your information with advertisers, sponsors, or third parties unless you explicitly agree.

 

5. Data Storage & Security

 

We store data using secure, industry-standard systems such as:

• Google Workspace

• Monday.com

• Slack

• Frame.io

• Stripe

 

We take reasonable measures to protect your data from loss, misuse, or unauthorised access.

 

6. Your Rights

 

You can request at any time to:

• Access your data

• Update or correct your information

• Delete your information

• Unsubscribe from marketing

 

Email all requests to andrew@thinkloud.com.au

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7. Cookies & Tracking

 

Our website and landing pages may use:

• Cookies

• Pixel tracking (Meta, Google, TikTok)

• Analytics tools

 

These help us improve performance, measure results, and provide a better user experience.

You can disable cookies at any time through your browser.

 

8. Data Retention

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We retain your data only as long as needed to:

• Deliver our services

• Meet legal or financial requirements

• Maintain project history for ongoing client work

 

If you request deletion, we will remove your data unless legally required to retain it.

 

9. Children’s Privacy

 

Think Loud does not knowingly collect personal information from anyone under 18.

 

10. Updates to This Policy

 

We may update this policy as our business evolves. Changes will be posted on our website with an updated “Last Updated” date.

 

11. Contact Us

 

For privacy questions or concerns, contact:

 

Think Loud Agency
Email: andrew@thinkloud.com.au
Central Coast, NSW, Australia